Privacy Policy

Shawarma Royale ("we", "us", or "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have when you visit our website, order from us, or get in touch.

Information we collect

We only collect information that helps us serve you. Depending on how you interact with us, this may include:

• Contact details you provide directly — such as your name, email address, and phone number when you email us, ask about catering, or submit a franchise enquiry.
• Order information when you place an order, including the items you select and your delivery or pickup preferences.
• Usage information collected automatically when you browse the site, such as your device type, browser, approximate location, and the pages you view.

How we use your information

We use the information we collect to:

• Prepare and fulfil your orders, including catering requests.
• Respond to your questions, feedback, and franchise applications.
• Operate, maintain, and improve our website and menu.
• Send you information you have asked for, such as promotions, where you have opted in.
• Meet our legal, accounting, and food-safety obligations.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use our pages so we can make them better. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended without them.

Sharing your information

We do not sell your personal information. We share it only when necessary to run our business — for example, with trusted service providers who help us with delivery, payment processing, hosting, and analytics, and only to the extent they need it to perform those services. We may also disclose information when required by law or to protect our rights, customers, and team.

Data retention and security

We keep your personal information only for as long as it is needed for the purposes described above or as required by law. We take reasonable administrative, technical, and physical measures to protect your information against loss, misuse, and unauthorised access.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing messages at any time. To make a request, contact us using the details below. We will respond in line with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Children's privacy

Our website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically.

Contact us

If you have questions about this policy or how we handle your information, please reach out: